Careers

Service Advisor

A fantastic opportunity has become available for a performance driven, customer focused Service Advisor to join the Western Plains Automotive team and deliver an exceptional customer service experience. We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry!

Western Plains Automotive is a part of the larger Autopact Group, which is one of Australia’s largest growing automotive dealership groups. Across our 27 dealerships along the eastern seaboard we represent 35 of the top car brands in Australia.

Our mission is “For everyone to Drive Away Happy, every time”. This mission applies not only to our customers – but also to our employees, suppliers and business partners.

We have a high performing service department which is proud of our team who manage high customer retention, above national average customer survey scores and promote a positive brand image.

Responsibilities will include:

• Greeting and serving customers for the service department.
• Advising customers on vehicle updates regarding repairs or servicing.
• Follow manufacturer and dealership warranty policies effectively and efficiently.
• Planning, directing, monitoring and controlling various activities of the WPA Service department, under the guidance of the Service Manager.
• Coordinating daily service appointments.
• Accountability to meet individual and team targets.
• Managing customer expectations.
• Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
• Next day appointment preparation.
• Effectively booking customers vehicle services in via email, phone or face-to-face.
• Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop.
• Promptly invoicing customers.
• Effectively address customer concerns.

Specific Skills required:

• Must be able to consistently create a memorable customer experience.
• The ability to explain the value of vehicle services and repairs.
• The ability to work cooperatively in a team environment.
• A genuine care for external, and internal customers.
• Exceptional organisational skills with strong time management.
• Previous experience using Era Power DMS (highly regarded).
• Ability to communicate with internal stakeholders.
• Current drivers licence is mandatory.

Essential Criteria:

• A passion for the automotive industry and the brand.
• The ability to logically solve a problem.
• Strong and professional attention to detail and communication skills.
• High level of personal presentation is a must.
• Strong computer skills and the ability to champion the effective and accurate use of dealership DMS (EraPower).
• Commitment to achieving high levels of customer satisfaction.

This role offers:

• 5 day working week for great work life balance! (Working hours are 8:00am – 5:30pm.)
• A friendly culture and supportive working environment.
• Attractive remuneration package with the opportunity to maximise your earning potential with an excellent commission structure.
• Extensive training and development opportunities.
• You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.
• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.

If you’ve been looking for that long term opportunity to be part of a high performing business that looks after its people the way it should, then do not hesitate to make a confidential application to the Service Manager at Western Plains Automotive.

If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter specific to this role and your resume.

Please note that only successful applicants will be contacted.

Western Plains Autotmoive, as part of the Autopact Group is an equal opportunity employer which offers excellent working conditions, benefits and the opportunity to join a business that provides a friendly and supportive working team environment.

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Apprentice Service Technician

An exciting opportunity is now available for an Apprentice Service Technician to kickstart your career with our team. This is your opportunity to get the formal technical training and hands-on experience that you need to become a fully qualified Service Technician.

Why choose Western Plains Automotive for your Apprenticeship?

• You will receive ongoing training and mentoring from a team of experienced professionals.
• Opportunities to earn bonuses when performing to a high standard.
• This large site will allow you to learn a range of vehicles and gain broad experience.
• Tool allowance.
• Genuine opportunity for career growth and advancement. You will be a part of a national company with many different career opportunities.
• Fully equipped workshop with the latest diagnostic equipment.
• Ongoing manufacturer factory training.
• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.

The ideal candidate will possess the following:

• A high level of personal commitment and focus.
• The ability to work well in a team environment.
• A current and valid manual drivers’ license.
• A good eye for attention to detail.
• An ambition to succeed.
• A passion for the automotive industry.

If you’ve been looking for an opportunity to be part of a high performing business that looks after its people the way it should, then do not hesitate to make a confidential application.

You are encouraged to apply by forwarding a cover letter and your resume.

Please note that only successful applicants will be contacted.

Apply Now